More Than Great Software

We understand every terminal is different. That’s why we offer a wide range of services with consistent communication, attention to detail, and partnership.

From initial customer engagement to ongoing, long-term support, our team provides a level of professionalism, skill, and dedication unmatched in the industry.

We’re here for the long haul and committed to creating a successful customer experience and partnership.

EDI Services

Electronic Data Interchange (EDI) is critical to any terminal operation. Without it, how would you receive bookings from customers and container releases from customs? How would you receive inbound manifests or send outbound vessel stow plans to shipping lines? If EDI goes down, it can bring your business to a halt.

Nonetheless, most terminals don’t have dedicated resources to ensure EDI runs perfectly. That’s where Tideworks’ EDI Porter can help. EDI Porter is Tideworks’ hosted, full-service model that takes the hassle out of day-to-day EDI management. EDI Porter offers an all-inclusive service that includes program management, EDI translation, visibility tools, and more.

Managed File Transfer

Translation and Cleansing

Data Archiving

Compliance Enforcement

Visibility Tools

Operational Consulting and Analysis

We work extremely hard to ensure our software solutions answer the exact problems our customers face. Our operational consulting and analysis services are designed to help you effectively utilize and fine-tune the Tideworks terminal operating systems to your business needs for optimal performance.

Our skilled team of professionals has many years of experience in terminal operations and quickly gain an in-depth understanding of all aspects of your business and operation. They are equipped with the knowledge to provide guidance and ensure the software meets your financial and operational objectives. The depth and scope of our onsite assessment is what differentiates Tideworks and allows us to provide an optimal solution while improving your bottom line.

Requirements Gathering and Analysis

Site Assessment

System Tune-Ups

Post-Implementation Monitoring

Implementation and Training

​​Tideworks works closely with our customers to ensure that each solution – whether a new implementation, legacy system conversion, or upgrade – meets your objectives  and exceeds your customers’ expectations. To achieve this, a team must be trained to recognize and solve their problems, be self-sufficient, and have the knowledge to improve their own processes.

Our on-site and remote implementation, paired with in-depth training, allows your staff to maximize our products’ benefits. We work closely with you to develop training custom-tailored to your needs. Your staff will learn to use our products in contexts relevant to your organization’s processes, priorities, and business approach. This ensures your team can hit the ground running to take full advantage of your investments.

Project Management

Software Customization

Data Conversion

User and Technical Training

On-Site and Virtual Go-Live Support

Platinum Support Services

Tideworks provides post-implementation maintenance and support for all customers.

This means you’ll receive the highest level of service regardless of your business size. Our Platinum Support includes the following services:

Software Maintenance

All software upgrades are included at no additional charge, ensuring you always have the latest release and all of its valuable features with your feedback incorporated.

Technical Support

24/7 support provided by in-house support personnel. After hours, Tideworks support personnel are on call, including on-site or regional field support and application support specialists.

Ready to Take the Next Step?

Reach out to our team to see how Tideworks can transform your terminal operations.