Tideworks provides comprehensive technology solutions for marine and intermodal terminal operations. We started as the in-house IT service provider for Carrix, Inc., which now operates more cargo terminals than any other company in the world. In 1999, we became Tideworks Technology and began offering our systems and services to terminal operators around the globe. Today, over 50,000 logistics professionals utilize our systems on a daily basis to load vessels and trains, track containers, and make payments at 90 marine and intermodal terminals around the world.
Tideworks was founded by terminal operations professionals, so we understand how critical it is for you to have extremely reliable terminal operating systems and dependable support. As we've grown from an in-house IT service provider into an international software development company, we've never lost sight of our roots in service. We take a collaborative approach to our projects, becoming an extension of the client's own team and bringing to the table a broad range of industry experience, technical skill, and IT infrastructure. Whatever the challenge, our goal is to find the most practical solution for your business - be it software, business process modification, or a third-party solution.
Here are some of the benefits our clients experience:
Platinum Support: Tideworks raises the bar on customer service with after sale support that is unrivaled in the industry. Our clients receive around-the-clock support services via our Service Center, second-tier support from Application Support Specialists and access to On-Site or Regional Field Support personnel. Where we've deployed third party applications or hardware, we can also act as a single point of contact for support issues between third party vendors and our clients. No other TOS provider offers this comprehensive support standard.
No Hidden Costs: When Tideworks licenses its software, the customer receives ALL of the features and functionality contained in the application. We believe the option to use certain features should be an operational decision, not a financial one. In addition, our Platinum Support service includes "Software Assurance," so you receive routine software upgrades at no additional cost, giving you access to new features as the technology develops.
40 Years Strong: With 40 years of experience as the technology division of a leading international terminal operating company, our highly experienced team of technology professionals are terminal operations industry insiders. This history, coupled with our diverse installation experience that includes terminals of all sizes, cargo mixes and operational strategies, truly enables us to partner with our clients to help them achieve their operational and business goals. Whether that means helping a customer revise a business process, implementing new software or recommending a third-party solution, we do whatever it takes to make the project a success.
Flexibility: We recognize that terminals vary in size and change over time, so our solutions can change easily with your operation. You can start small and grow the solution as your business grows or easily configure the software to accommodate a new business process without customization.