San Juan is the Second Crowley Terminal to Go Live with Tideworks’ Terminal Operating System in a Series of Planned Deployments Across its Network
SEATTLE – April 24 2017 – Tideworks Technology® Inc., a full-service provider of comprehensive terminal management and planning software solutions, today announced that Crowley Maritime has gone live with CitadelMC℠, Tideworks’ cloud-based SaaS terminal operating system (TOS), at its San Juan Terminal in Puerto Rico. San Juan is the second terminal to go live with Tideworks’ TOS in the Crowley network following the deployment at Crowley’s Port Everglades terminal in September 2016. Crowley’s terminal in Jacksonville, Florida is expected to go in June 2017.
“We have truly enjoyed partnering with Crowley on this series of deployments, and we’re pleased the second go-live went so smoothly,” said Michael Schwank, president of Tideworks. “We’re confident our TOS solutions will give Crowley the tools they need to operate seamlessly and efficiently, ultimately leading to improved productivity and enhanced customer service. We look forward to continuing our relationship with Crowley as we prepare for the next implementations.”
The go-live at San Juan is the first phase of a multi-phase deployment project at the terminal. In the first phase, Crowley deployed Tideworks’ Mainsail Vanguard® core TOS as well as its GateVision® gate operating system. Both are hosted under CitadelMC℠, Tideworks’ SaaS TOS offering. Subsequent phases of the TOS project will take place in May and June as Crowley prepares for the introduction of its new container/roll-on roll-off (ConRo) vessels into the service between Jacksonville and San Juan. During that time, Tideworks will implement Spinnaker Planning Management System® and Traffic Control™ to support Crowley’s vessel and yard operations.
“Our goal is to transform the San Juan terminal into a modern, state-of-the-art port facility so we can operate as smoothly, safely and efficiently as possible,” said Jose Ayala, vice president and general manager of Puerto Rico services at Crowley. “Partnering with Tideworks brings us closer to achieving that goal. Their team has provided excellent support throughout the implementation process and we look forward to continuing to partner with them on the next phases of the project.”
Tideworks provided full support throughout the implementation, including project management, software configuration and installation, user training and go-live assistance. Tideworks will continue providing ongoing maintenance and support services, which include 24/7 technical support and software upgrades.
Tideworks is also providing Disaster Recovery (DR) capabilities. The DR facility is located in a geographically disparate region, so if a catastrophic event were to occur at Tideworks’ primary data center, the TOS will fail-over almost immediately, ensuring that Crowley’s terminals will continue to function.
Phase one of Crowley’s deployment at its San Juan terminal went live in April 2017. The final phase is scheduled for completion at the end of Q2 2017.
About Tideworks Technology
Tideworks is a full-service provider of cost-effective, reliable software solutions for growing terminal operations and shipping lines worldwide. The company helps more than 300,000 users at more than 100 facilities run their operations more efficiently and profitably. From optimized equipment utilization to faster turn times, Tideworks works at every step of terminal operations to maximize productivity and customer service. For more information about Tideworks Technology, a Carrix solution, visit www.tideworks.com.
About Crowley Holdings Inc.
Jacksonville-based Crowley Holdings Inc., a holding company of the 125-year-old Crowley Maritime Corporation, is a privately held family and employee-owned company. The company provides marine solutions, energy and logistics services in domestic and international markets by means of six operating lines of business: Puerto Rico liner services, international liner services, logistics services, petroleum services, marine services and technical services. Offered within these operating lines of business are: liner container shipping, logistics, contract towing and transportation; ship assist and escort; energy support; salvage and emergency response through its 50 percent ownership in Ardent Global; vessel management; vessel construction and naval architecture through its Jensen Maritime subsidiary; government services, and petroleum and chemical transportation, distribution and sales. Additional information about Crowley, its subsidiaries and business units may be found at crowley.com.